You can make a vehicle reservation online.

1. • Select which locations you will be departing from and arriving at, your travel date, and your vehicle length and vehicle height.
   • Choose your preferred sailing time from the list of available sailings.
   • Add the sailing to your cart and checkout as a guest or create an account to easily manage your reservation.

You can change or cancel your vehicle reservations online.

• • Reservations must be changed or canceled before 5:00 p.m. PT the day before travel to avoid a no-show fee.
  • You are allowed one, final change after 5:00 p.m. PT the day before the reserved sailing at no extra charge. However, if you cancel the reservation after making this final change, a no-show fee will be applied.
  • No changes or cancellations can be made less than two hours before your reserved sailing.
  • If you are traveling round-trip, remember to cancel both reservations to avoid a no-show fee.

To ensure a smooth and fair experience during this high-demand period, we will continue using the virtual waiting room. This system helps prevent website overload and guarantees equitable access for everyone.

Here’s how it works:

• • Pre-queue: Before reservations open, early visitors will enter a virtual holding area called the pre-queue. This reduces website strain and ensures a smoother experience for all users. Please note that the pre-queue will be activated 30 minutes prior to the reservation release at 9:30 a.m. Customers needing to make, change, or cancel reservations for the current spring schedule are advised to complete their transactions before 9:30 a.m. or later in the afternoon to avoid waiting with those making reservations for the summer schedule.
  • Countdown timer: While in the pre-queue, you will see a countdown timer showing how much time is left until reservations open.
  • Randomized entry: When reservations open, everyone in the pre-queue will be randomly assigned a position in the waiting room, giving all early visitors a fair chance.
  • First-come, first-served: Visitors who arrive after reservations open will be placed in line on a first come, first served basis. You will see your place in line and the estimated wait time.
  • Email notification: You can opt to receive an email notification with a link to your place in line. This allows you to leave the site and return when it’s your turn. You can also monitor your estimated wait time from another device or location if needed. We recommend using the email notification option to ensure you always have a way back to your place in line.

Vehicle reservations fill up quickly. If you can’t get your preferred day and time, here’s what you can do:

• • Check back frequently: Visit the vehicle reservations site Space may open up because of changes and cancellations. A good time to check is around 5:00 p.m. the day before your preferred reservation, which is when people can cancel without a no-show fee.
  • Be ready to wait in stand-by: We keep 20-25% of the space for stand-by vehicles. You may still get on your preferred sailing if there’s stand-by space when you arrive. If not, you will need to wait for a later sailing.

If you need help booking a reservation, please call Customer Service at 888-808-7977. Our phones are open daily from 7 a.m. to 5:30 p.m. Please note that our call center staff does not save reservation space for anyone who calls. If you don’t see available spots, we can’t see them either.

We can accommodate large groups onboard our ferries. We allow school groups, memorial services, weddings, birthdays and other celebrations aboard some vessels. To learn more about planning special occasions or traveling with a school group, visit this webpage.

Yes, but if you make multiple reservations and only use one, you will be charged a no-show fee for the unused reservation(s).

We're updating our ticketing and reservations systems to improve the customer experience when buying ferry tickets and booking vehicle reservations. The types of tickets we offer and the reservation rules and no-show fees aren't changing. However, the tools for buying tickets and booking reservations will be upgraded to a more modern platform with new features, like tap-to-pay. The earliest we expect to launch the new system is late 2026. Learn more on our project website.

International service to and from Sidney, B.C. was suspended in 2020 due to vessel availability challenges. We expect the route to be out of service until at least Spring 2030 when we’ll have more vessels available.

Due to some cell phone providers no longer using email to text functionality, some text message confirmations are not being delivered. We’re working to resolve this and appreciate your patience. In the meantime, please make sure to select “Subscribe for Email Alerts” on the reservations checkout page.